Associate Data Centre Operations Engineer
The Associate Data Centre Operations Engineer provides data centre systems maintenance and monitoring service and basic support in data centre equipment installation. He/She monitors data volume, maintains internal documentation and performs independent troubleshooting of recurring issues whenever required. He also assists with the set-up of data centre facilities and equipment, He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve data centre related incidents. He works in a team setting and is proficient in database administration, infrastructure concepts and database management-related tools and techniques. He is also familiar with the relevant software platforms on which the database is deployed. The Associate Data Centre Operations Engineer is able resolve issues quickly and effectively as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He is able to communicate effectively and displays high service level standards.
What Does a Associate Data Centre Operations Engineer Do?
Key Responsibilities & Tasks
Manage the set-up of the data centre
- Analyse vendor products to determine suitability in meeting organisational needs and requirements
- Analyse organisation’s requirements and business needs for data centre facilities and equipment
- Determine requirements’ impact on existing architecture, work processes and systems
- Participate in technical design review of proposals
Manage data centre performance and operations
- Adhere to organisational policies, procedures and protocols in data centre operations management
- Escalate issues of non-compliance to contractual requirements
- Ensure adherence to contract requirements
- Gather data on data centre facilities’ bandwidth, capacity requirements and system inter-dependencies
- Monitor system activity to ensure optimal performance
Manage data centre-related incidents and business continuity
- Troubleshoot, diagnose and resolve data centre-related incidents
- Document incidents and resolutions for future reference
- Assist in the development of disaster recovery plans
- Provide support for incidents during and after normal operating hours
- Participate in disaster recovery drills and exercises
- Escalate unresolved data centre-related incidents to senior management
Oversee service level agreements and service improvements
- Assist in developing service level objectives and targets
- Maintain log of service level performance metrics
- Suggest improvements for procedures and controls to enhance performance and client satisfaction
- Identify recurring incidents and potential issues for senior management
Do You Have the Skills for This Role?
A Associate Data Centre Operations Engineer needs 4 core competencies. Here's what's required and at what level.
Supporting Skills
Communication
BasicInteracting with Others
Collaboration
BasicInteracting with Others
Problem Solving
BasicThinking Critically
Customer Orientation
BasicInteracting with Others
SkillsFuture Skill Levels
3 levelsBasic
Recognise and understand fundamental concepts. Apply skills in routine situations with guidance.
Intermediate
Apply skills in varied situations independently. Analyse problems and adapt approaches as needed.
Advanced
Lead and innovate in complex situations. Evaluate strategies, guide teams, and drive improvements.
Technical Skills & Competencies (TSC) Levels
6 levelsFollow
Carry out routine tasks under close supervision. Follow established procedures and guidelines.
Assist
Perform tasks with some independence. Assist in non-routine situations and apply established techniques.
Apply
Apply skills and knowledge independently in varied situations. Analyse problems and adapt approaches.
Analyse
Analyse complex situations and develop solutions. Guide and mentor junior colleagues.
Strategise
Set strategic direction and drive innovation. Evaluate trade-offs and make high-impact decisions.
Transform
Lead industry transformation. Establish standards, shape policy, and provide expert advisory.
Technical Skills & Competencies
A Associate Data Centre Operations Engineer requires 11 technical skills at specific proficiency levels.
Process Improvement and Optimisation
Level 3Business and Project Management
Identify and Implement the adoption of process improvement and optimisation methods
Project Management
Level 3Business and Project Management
Oversee small projects or programmes, managing timelines, resources, risks and stakeholdersOversee small projects or programmes, managing timelines, resources, risks and stakeholders
Service Level Management
Level 3Stakeholder and Contract Management
Monitor service levels, review and report service delivery deviations
Stakeholder Management
Level 3Stakeholder and Contract Management
Serve as the organisation's main contact point for stakeholder communications, clarifying responsibilities among stakholders, and engaging them to align expectations
System Integration
Level 3Development and Implementation
Perform basic compatibility assessments and integrate selected system components according to a plan
Business Needs Analysis
Level 2Business and Project Management
Document business requirements and identify basic needs as well as potential solutions
Cyber and Data Breach Incident Management
Level 2Operations and User Support
Provide real-time incident and status reporting, and identify affected systems and user groups
Data Centre Facilities Management
Level 2Operations and User Support
Maintain required performance and security levels of data centre hardware and facility systems, and conduct routine installation or decommissioning of equipment
Infrastructure Support
Level 2Operations and User Support
Analyse issues or incidents encountered by users and conduct troubleshooting, and roll out upgrades
IT Asset Management
Level 2Operations and User Support
Procure and categorise IT assets across different lifecycle stages, and monitor IT asset levels regularly
Procurement
Level 2Stakeholder and Contract Management
Conduct research and simple quality, risk and security checks on IT vendors, preparing draft documents and materials required in the procurement process
European Skills Framework
ESCOSkills and knowledge areas required for this occupation based on European classification.
Essential
Optional
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