What skills does a user experience analyst need?

A user experience analyst needs 16 essential skills including cognitive psychology, behavioural science, human-computer interaction, application usability, software interaction design. Core competencies include .

Will AI replace user experience analyst jobs?

The AI disruption score for user experience analyst is 78/100 (very high risk). Some tasks may be automated but the role will evolve rather than disappear entirely.

Infocomm TechnologyInformation and communications technology professionalsISCO 2511

user experience analyst

User experience analysts assess client interaction and experience and analyse users' behaviours, attitudes, and emotions about the usage of a particular product, system or service. They make proposals for the improvement of the interface and usability of products, systems or services. In doing so, they take into consideration the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership, as well as the person's perceptions of system aspects such as utility, ease of use and efficiency, and user experience dynamics.

European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (16)

cognitive psychologycognitive psychologyThe human mental processes such as attention, memory, language use, perception, problem solving, creativity and thinking.behavioural sciencebehavioural scienceThe investigation and analysis of subject behaviour through regulated and lifelike observations and disciplined scientific experiments.human-computer interactionhuman-computer interactionThe study of the behaviour and interaction between digital devices and human beings.application usabilityapplication usabilityThe process through which the learnability, efficiency, usefulness and ease of use of a software application can be defined and measured.software interaction designsoftware interaction designThe methodologies for designing interaction between users and a software product or service to satisfy the needs and preferences of most of the people who will interface with the product and to simpli...use experience mapuse experience mapExamine all the interactions and touchpoints people have with a product, brand or service. Determine key variables such as duration and frequency of every touchpoint.create prototype of user experience solutionscreate prototype of user experience solutionsDesign and prepare mock-ups, prototypes and flows in order to test User Experience (UX) solutions or to collect feedback from users, customers, partners or stakeholders.assess users' interaction with ICT applicationsassess users' interaction with ICT applicationsEvaluate how users interact with ICT applications in order to analyse their behaviour, draw conclusions (for instance about their motives, expectations and goals) and improve applications' functionali...conduct quantitative researchconduct quantitative researchExecute a systematic empirical investigation of observable phenomena via statistical, mathematical or computational techniques.conduct research interviewconduct research interviewUse professional researching and interviewing methods and techniques to gather relevant data, facts or information, to gain new insights and to fully comprehend the message of the interviewee.measure customer feedbackmeasure customer feedbackEvaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.execute ICT user research activitiesexecute ICT user research activitiesPerform research tasks such as recruitment of participants, scheduling of tasks, collecting of empirical data, data analysis and production of materials in order to assess the interaction of users wit...analyse business requirementsanalyse business requirementsStudy clients' needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.measure software usabilitymeasure software usabilityCheck the convenience of the software product for the end user. Identify user problems and make adjustments to improve usability practice. Collect input data on how users evaluate software products.report analysis resultsreport analysis resultsProduce research documents or give presentations to report the results of a conducted research and analysis project, indicating the analysis procedures and methods which led to the results, as well as...define technical requirementsdefine technical requirementsSpecify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied acc...

Optional (25)

Agile project managementAgile project managementThe agile project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.web analyticsweb analyticsThe characteristics, tools and techniques for measurement, collection, analysis and reporting of web data to get information on the users' behaviour and to improve the performance of a website.visual presentation techniquesvisual presentation techniquesThe visual representation and interaction techniques, such as histograms, scatter plots, surface plots, tree maps and parallel coordinate plots, that can be used to present abstract numerical and non-...XQueryXQueryThe computer language XQuery is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the international standards organis...SPARQLSPARQLThe computer language SPARQL is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the international standards organis...World Wide Web Consortium standardsWorld Wide Web Consortium standardsThe standards, technical specifications and guidelines developed by the international organisation World Wide Web Consortium (W3C) which allow the design and development of web applications.resource description framework query languageresource description framework query languageThe query languages such as SPARQL which are used to retrieve and manipulate data stored in Resource Description Framework format (RDF).LDAPLDAPThe computer language LDAP is a query language for retrieval of information from a database and of documents containing the needed information.ICT project management methodologiesICT project management methodologiesThe methodologies or models for planning, managing and overseeing of ICT resources in order to meet specific goals, such methodologies are Waterfall, Incremental, V-Model, Scrum or Agile and using pro...LINQLINQThe computer language LINQ is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Microsoft.online moderation techniquesonline moderation techniquesThe strategies and methods used to interact online and moderate online users and groups.ICT system user requirementsICT system user requirementsThe process intended to match user and organisation's needs with system components and services, by taking into consideration the available technologies and the techniques required to elicit and speci...Process-based managementProcess-based managementThe process-based management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.lean project managementlean project managementThe lean project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.N1QLN1QLThe computer language N1QL is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Couchbase.software metricssoftware metricsThe metrics that measure a characteristic of the software system in order to determine the development of the software and evaluate it.identify technological needsidentify technological needsAssess needs and identify digital tools and possible technological responses to address them. Adjust and customise digital environments to personal needs (e.g. accessibility).apply systemic design thinkingapply systemic design thinkingApply the process of combining systems thinking methodologies with human-centred design in order to solve complex societal challenges in an innovative and sustainable way. This is most often applied i...use access control softwareuse access control softwareUtilise software to define the roles and manage user authentication, privileges and access rights to ICT systems, data and services.forecast future ICT network needsforecast future ICT network needsIdentify current data traffic and estimate how growth will affect the ICT network.manage localisationmanage localisationModify content or a product for the transference from one locale to another through the use of content translation or localisation service providers.test system accessibility for users with special needstest system accessibility for users with special needsExamine whether software interface complies with standards and regulations so that the system can be used by people with special needs.identify ICT user needsidentify ICT user needsDetermine the needs and requirements of ICT users of a specific system by applying analytical methods, such as target group analysis.create website wireframecreate website wireframeDevelop an image or set of images that display the functional elements of a website or page, typically used for planning a website's functionality and structure.perform market researchperform market researchGather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.