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Financial ServicesISCO 2434

Technical sales representative in electronic and telecommunications equipment

Technical sales representatives in electronic and telecommunications equipment act for a business to sell its merchandise while providing technical insight for customers.

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Rate 5 of the 28 essential skills of this occupation (European ESCO data). No account needed.

guarantee customer satisfaction

manage schedule of tasks

implement marketing strategies

ensure compliance with legal requirements

answer requests for quotation

Key skills in this occupation

Essential skills and knowledge areas from the European ESCO classification, 28 in total. The ones most specific to this occupation come first.

  1. guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires.

    practical skill
  2. manage schedule of tasks

    Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.

    practical skill
  3. implement marketing strategies

    Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

    practical skill
  4. ensure compliance with legal requirements

    Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

    practical skill
  5. answer requests for quotation

    Make up prices and documents for the products that customers may purchase.

    practical skill
  6. maintain relationship with customers

    Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying…

    practical skillresilient to AI
  7. implement customer follow-up

    Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.

    practical skill
  8. prospect new customers

    Initiate activities in order to attract new and interesting customers.

    practical skill

Check which of these skills you already have ↑

Knowledge (5)

characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements. More →
sales promotion techniques
The techniques used to persuade customers to purchase a product or a service. More →
product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements. More →
characteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements. More →
electronic and telecommunication equipment
The offered electronic and telecommunication equipment and products, their functionalities, properties and legal and regulatory requirements. More →

Practical skills (15)

record customers' personal data
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental. More →
contact customers
Contact customers by telephone in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments. More →
demonstrate motivation for sales
Show incentives that drive someone to reach sales goals and business targets. More →
use customer relationship management software
Use specialised software to manage company’s interactions with current and future customers. More →
produce sales reports
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved. More →
implement sales strategies
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to. More →
respond to customers' inquiries
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone. More →
supervise sales activities
Monitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that customers could encounter. More →
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way. More →
demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. More →
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services. More →
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require. More →
keep records of customer interaction
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken. More →
apply technical communication skills
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner. More →
keep records on sales
Keep records of the activities of the sales of products and services, tracking which products and services were sold when and maintaining customer records, in order to facilitate improvements in the sales department. More →
Optional skills (1) — show
handle warranty for digital equipment
Provide internal customers with warranty documentation used for digital equipment. More →

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Frequently asked questions

What does a technical sales representative in electronic and telecommunications equipment do?

Technical sales representatives in electronic and telecommunications equipment act for a business to sell its merchandise while providing technical insight for customers.

What skills does a technical sales representative in electronic and telecommunications equipment need?

A technical sales representative in electronic and telecommunications equipment needs 28 essential skills, including characteristics of products, electronic and telecommunication equipment, sales promotion techniques, product comprehension, characteristics of services.

Will AI replace technical sales representative in electronic and telecommunications equipment jobs?

The AI disruption score for technical sales representative in electronic and telecommunications equipment is 72/100 (high risk). Skills most exposed to automation: record customers' personal data, keep records on sales, produce sales reports. Most resilient: maintain relationship with customers, have computer literacy, characteristics of services.

AI Replacement Risk

72/ 100
High Risk
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Quick Facts

SectorFinancial Services
ISCO GroupBusiness and administration professionals
Essential Skills28

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