RetailCustomer services clerksISCO 4212
race track operator
Race track operators run the day-to-day functions of the tote operation at a horse race track, such as tote system data entry and verification, prepare the reports for the racetrack office, assist the forwarding of company equipment and spare parts. They maintain, operate and troubleshoot tote boards and auxiliary odds boards. They operate the communication tools used at the racetrack. They install, tear down and maintain equipment.
European Skills Framework
Skills and knowledge areas required for this occupation based on European classification.
Essential (12)
horse racing regulationhorse racing regulationRegulations related to the maintenace of the health and welfare of the racehorse and rider. This means that the trainers and jockeys meet certain requirements and that horse races run properly and fai...parimutuel bettingparimutuel bettingBetting systems where bets are placed together in a pool.sports competition informationsports competition informationThe information regarding latest results, competitions and events in the sporting industry.configuration of the tote room hardwareconfiguration of the tote room hardwareThe functions of various pieces of tote room hardware, the settings and their usage cases.operate tote boardoperate tote boardOperate a tote board, either manually or using software such as Autotote.follow ethical code of conduct of gamblingfollow ethical code of conduct of gamblingFollow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.maintain equipmentmaintain equipmentRegularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.calculate tote pricecalculate tote priceCalculate the current dividend pay-out on the event of an outcome happening.maintain customer servicemaintain customer serviceKeep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requ...analyse tote reportsanalyse tote reportsRead reports related to horse racing betting and interpret the information.set up tote boardset up tote boardInstall and the tote board used to display information relevant to tote betting at an event.process dataprocess dataEnter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
Optional (8)
mathematicsmathematicsMathematics is the study of topics such as quantity, structure, space, and change. It involves the identification of patterns and formulating new conjectures based on them. Mathematicians strive to pr...games rulesgames rulesSet of principles and rules that govern a game.coach employeescoach employeesMaintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited em...remove cheating playersremove cheating playersDetect and expel suspected cheating players.apply statistical analysis techniquesapply statistical analysis techniquesUse models (descriptive or inferential statistics) and techniques (data mining or machine learning) for statistical analysis and ICT tools to analyse data, uncover correlations and forecast trends.apply knowledge of human behaviourapply knowledge of human behaviourPractice principles related to group behaviour, trends in society, and influence of societal dynamics.provide customer follow-up servicesprovide customer follow-up servicesRegister, follow-up, solve and respond to customer requests, complaints and after-sales services.train employeestrain employeesLead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the perform...
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