Infocomm TechnologyISCO 2519

ICT quality assurance manager

An ICT quality assurance manager is a person who defines and applies a quality-based approach to information and communication technology, using quality management systems, in accordance with the internal and external standards and the culture of the organisation. The manager sees that the management controls are correctly implemented in order to safeguard the resources, the integrity of the data and the operations.

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Rate 5 of the 16 essential skills of this occupation (European ESCO data). No account needed.

set quality assurance objectives

attend to detail in preparation for audits

comply with legal regulations

oversee quality control

attend to ICT systems quality

About ICT quality assurance manager

Quality here is a system rather than an inspection. The manager works from the ICT quality policy, implements the strategic plans, oversees the quality control, and carries out quality audits, which ask whether the way of working is capable of producing a sound result rather than whether this release happens to be sound.

Testing is the technical core. The manager performs software testing, works from a knowledge of the software testing levels, and creates the software testing documentation, which is what makes a test result reproducible and a defect reportable.

Two obligations give the role its edge. External certification against the quality standards has to be maintained. And the manager monitors the statistical data in order to forecast quality: defect trends, test coverage and failure rates, read to say where the next problem will appear rather than to describe the last one. Ensuring the ICT systems function at the required level is the result all of it is for.

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Core competency requirements inferred from the occupation's skill profile. Take the free assessment to see how you match.

Must-Have Skills (Advanced)

Decision MakingAdvanced

Supporting Skills

Global PerspectiveIntermediate

Customer OrientationIntermediate

Self ManagementIntermediate

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European Skills Framework

Skills and knowledge areas required for this occupation based on European classification.

Essential (16)

internal risk management policyinternal risk management policyThe internal risk management policies that identify, assess and prioritise risks in an IT environment. The methods used to minimise, monitor and control the possibility and the impact of disastrous ev...ICT quality policyICT quality policyThe quality policy of the organisation and its objectives, the acceptable level of quality and the techniques to measure it, its legal aspects and the duties of specific departments to ensure quality.software anomaliessoftware anomaliesThe deviations of what is standard and exceptional events during software system performance, identification of incidents that can alter the flow and the process of system execution.levels of software testinglevels of software testingThe levels of testing in the software development process, such as unit testing, integration testing, system testing and acceptance testing.quality standardsquality standardsThe national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.quality assurance methodologiesquality assurance methodologiesQuality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.ICT process quality modelsICT process quality modelsThe quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reli...set quality assurance objectivesset quality assurance objectivesDefine quality assurance targets and procedures and see to their maintenance and continued improvement by reviewing targets, protocols, supplies, processes, equipment and technologies for quality stan...attend to detail in preparation for auditsattend to detail in preparation for auditsEnsure constant compliance with standards and requirements, such as keeping certifications up to date and monitoring activities to ensure correct procedures are followed, so that audits can occur smoo...comply with legal regulationscomply with legal regulationsEnsure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.oversee quality controloversee quality controlMonitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.provide software testing documentationprovide software testing documentationDescribe software testing procedures to technical team and analysis of test outcomes to users and clients in order to inform them about state and efficiency of software.attend to ICT systems qualityattend to ICT systems qualityEnsure correct operations which comply fully with specific needs and outcomes in terms of the development, integration, security and overall management of ICT systems.execute software testsexecute software testsPerform tests to ensure that a software product will perform flawlessly under the specified customer requirements and identify software defects (bugs) and malfunctions, using specialised software tool...perform quality auditsperform quality auditsExecute regular, systematic and documented examinations of a quality system for verifying conformity with a standard based on objective evidence such as the implementation of processes, effectiveness ...implement strategic planningimplement strategic planningTake action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.

Optional (23) — show

systems development life-cyclesystems development life-cycleThe sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.Agile project managementAgile project managementThe agile project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.ICT security legislationICT security legislationThe set of legislative rules that safeguards information technology, ICT networks and computer systems and legal consequences which result from their misuse. Regulated measures include firewalls, intr...usability engineeringusability engineeringThe methods of assessing usability and deriving structured recommendations from the results of an usability test with respect to user needs and behaviours in order to achieve efficient and elegant use...database quality standardsdatabase quality standardsTechniques and methods of estimation and evaluation of system quality and overall database quality, as well as the set quality standards and regulations.ICT project management methodologiesICT project management methodologiesThe methodologies or models for planning, managing and overseeing of ICT resources in order to meet specific goals, such methodologies are Waterfall, Incremental, V-Model, Scrum or Agile and using pro...application usabilityapplication usabilityThe process through which the learnability, efficiency, usefulness and ease of use of a software application can be defined and measured.data quality assessmentdata quality assessmentThe process of revealing data issues using quality indicators, measures and metrics in order to plan data cleansing and data enrichment strategies according to data quality criteria.Process-based managementProcess-based managementThe process-based management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.lean project managementlean project managementThe lean project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.identify customer requirementsidentify customer requirementsApply techniques and tools, such as surveys, questionnaires, ICT applications, for eliciting, defining, analysing, documenting and maintaining user requirements from system, service or product.implement ICT security policiesimplement ICT security policiesImplement statements, assertions or rules that specify the appropriate use and protection of the ICT assets and systems from an organisation. These ICT security policies cover topics such as data clas...develop information standardsdevelop information standardsDevelop norms or requirements that establish uniform technical criteria, methods, processes and practices in the information management based on professional experience.define technology strategydefine technology strategyCreate an overall plan of objectives, practices, principles and tactics related to the use of technologies within an organisation and describe the means to reach the objectives, taking into account an...use different communication channelsuse different communication channelsMake use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.define data quality criteriadefine data quality criteriaSpecify the criteria by which data quality is measured for business purposes, such as inconsistencies, incompleteness, usability for purpose and accuracy.develop automated software testsdevelop automated software testsCreate software test sets in an automated manner, using specialised languages or tools, that can be performed by testing tools in order to save resources, gain efficiency and effectiveness in test ex...apply information security policiesapply information security policiesImplement policies, methods and regulations for data and information security in order to respect confidentiality, integrity and availability principles.track key performance indicatorstrack key performance indicatorsIdentify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.manage datamanage dataAdminister all types of data resources through their lifecycle by performing data profiling, parsing, standardisation, identity resolution, cleansing, enhancement and auditing. Ensure the data is fit ...coordinate technological activitiescoordinate technological activitiesGive instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.provide technical trainingprovide technical trainingExplain and demonstrate the use of training equipment and system functions.identify ICT system weaknessesidentify ICT system weaknessesAnalyse the system and network architecture, hardware and software components and data in order to identify weaknesses and vulnerability to intrusions or attacks. Execute diagnostic operations on cybe...

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Frequently asked questions

What does an ICT quality assurance manager do?

ICT quality assurance managers establish and operate an ICT quality approach through quality management systems, in compliance with internal and external standards and the organisation's culture. They ensure that the management controls are correctly implemented to safeguard asset, data integrity and operations. They focus on the achievement of quality goals, including the maintenance of the external certification according to quality standards and monitor statistics to forecast quality outcomes.

What skills does an ICT quality assurance manager need?

An ICT quality assurance manager needs 16 essential skills, including internal risk management policy, ICT quality policy, software anomalies, levels of software testing, quality standards.

Will AI replace ICT quality assurance manager jobs?

The AI disruption score for ICT quality assurance manager is 66/100 (high risk). Skills most exposed to automation: data quality assessment, track key performance indicators, quality standards. Most resilient: implement strategic planning, Agile project management, usability engineering.

AI Replacement Risk

66/ 100

High Risk

Low riskHigh risk

Skills most at risk from AI

data quality assessment track key performance indicators quality standards

Skills resilient to automation

implement strategic planning Agile project management usability engineering

This is the average for the whole occupation. The AI Career Shield test (about 10 minutes) shows the risk in your own work and what you can do about it.

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Quick Facts

SectorInfocomm Technology

ISCO GroupInformation and communications technology professionals

Essential Skills16

Core Skills4

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